Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR). Please read it carefully.

Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

Information you provide: name, email address, date of birth, username, password, contact preferences and other account details you supply during registration or when you contact support.
Verification information: identity and address documents and other materials required to confirm your identity and eligibility to use our services.
Communications: messages to and from our customer support, chat transcripts, and any feedback you provide.
Usage and technical data: IP address, device and browser information, operating system, page interaction data, and anonymized usage statistics collected through cookies and similar technologies.
Preferences and settings: language, time zone, marketing consents, and responsible-use choices such as limits and self-exclusion preferences.

How We Use Your Information

We use your personal data for clear and specific purposes described below:

To create and manage your account, verify your identity, and provide customer support.
To operate, maintain and improve our services and to personalize your experience.
To communicate with you about your account, service updates, and policy changes.
To comply with legal and regulatory obligations, including identity verification and record-keeping requirements.
To detect, prevent and respond to fraud, abuse, security risks and other harmful activity.
To send you marketing communications where you have consented to receive them; you can opt out at any time.
To analyze usage patterns and trends to develop features and improve our services.

Legal Bases for Processing (GDPR)

When we process your personal data, we rely on one or more lawful bases:

Performance of a contract: to provide the services you request and manage your account.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: for security, fraud prevention, service improvement and network protection, provided these interests do not override your rights.
Consent: for marketing communications and where required for specific processing activities; you can withdraw consent at any time.

Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar tools to collect data about how you interact with our site.

These technologies help us remember your preferences, authenticate sessions, and analyze site performance.
You can manage cookie preferences through your browser settings. Blocking some cookies may affect your experience and the availability of certain features.
We use separate cookies for strictly necessary functions, performance and analytics, and marketing. Where required, we obtain consent for non-essential cookies.

Sharing Your Information

We may share your information in limited circumstances and with appropriate safeguards:

With service providers who perform services on our behalf, such as identity verification, security, analytics and customer support.
With law enforcement, regulators or other authorities when required by law or to respond to legal processes.
To protect the rights, property or safety of our users, staff or third parties, or to investigate suspected fraud or illegal activities.
With your consent or at your direction.

International Transfers

Your data may be processed in countries other than your own. When transferring personal data across borders, we apply appropriate safeguards such as standard contractual clauses, and we require our service providers to protect personal data to standards consistent with this policy and applicable law.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy and to meet legal, regulatory and contractual requirements.

Account and verification data is retained to meet compliance obligations and to resolve disputes.
Usage and analytics data is retained to analyze trends and improve services, usually in aggregated or anonymized form when practical.
When we no longer need personal data, we delete it or render it irreversibly anonymous, unless retention is required by law.

Your Rights

Under applicable law, including the GDPR, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal obligations and legitimate interests.
The right to restrict or object to certain processing, including processing based on legitimate interests.
The right to data portability where processing is based on consent or contract and carried out by automated means.
The right to withdraw consent for processing based on consent, without affecting prior processing.
The right to lodge a complaint with a supervisory authority if you believe your data is not being handled in line with applicable law.

Security Measures

We use a combination of technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration and destruction. These measures include access controls, encryption, and regular security assessments.

While we strive to protect your information, no method of transmission or storage is completely secure. If we learn of a breach that presents a risk to your rights or freedoms, we will notify you and the relevant authorities as required by law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal data of a minor without appropriate verification of consent, we will take steps to delete that information.

Responsible Use Settings

We provide tools and options to help you manage your account and play responsibly. These may include limits, time-outs and self-exclusion options. You can update certain preferences in your account or contact support to request changes.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will provide notice through our platform or other appropriate means. Your continued use of our services after the effective date constitutes acceptance of the updated policy.