Terms and conditions

1. Legal Status

1.1 The information concerning licensing, regulatory approvals and jurisdictional authorisations for Sankra Casino is published on the Site. You must review the Site’s published licence and regulatory details before registering or placing any wagers.

1.2 Sankra Casino does not warrant that it is licensed or authorised to operate in every jurisdiction. It is your responsibility to ensure that participation in online gambling is lawful where you reside or where you access the Site.

1.3 The Site may display licence numbers and issuing authorities where applicable. Such displays are for information only and do not constitute legal advice regarding the validity or scope of any licence.

1.4 You acknowledge that local law may restrict or prohibit access to the Site. Sankra Casino may refuse registration or suspend services to users from jurisdictions where it is not permitted to operate.

2. Registration and Login Process

2.1 Eligibility and Acceptance. To register an account you must be at least 18 years old or meet the minimum legal gambling age applicable in your jurisdiction, whichever is higher. You must accept these Terms and provide accurate, current and complete registration information.

2.2 Registration Steps. Registration requires you to provide personal details as requested on the registration form and to verify your email address. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2.3 Identity Verification (KYC). Identity verification and proof of address may be required prior to first withdrawal or earlier at Sankra Casino’s discretion. Required documents may include government-issued ID and proof of address. Verification times vary and may take longer for complex cases.

2.4 Account Activation. Accounts are ordinarily activated after successful email confirmation. Any outstanding verification or security checks must be completed before certain services — including withdrawals — are available.

2.5 Account Limitations. You may only hold one account unless otherwise agreed in writing. Sankra Casino may refuse registrations or restrict accounts for users in prohibited or restricted territories.

3. Games and Software Providers

3.1 Game Offering. The Site provides a range of game categories that may include slots, jackpot games, table games, live dealer games, game shows and sportsbook products. Availability of individual games may vary by jurisdiction.

3.2 Software Providers. Games are supplied by third-party providers. Sankra Casino is not the developer of those games and relies on suppliers for game functionality and fairness.

3.3 Game Availability. Total game counts and the titles available on the Site may change over time and by geolocation. Sankra Casino does not guarantee continuous availability of any specific game.

3.4 Fair Play. Games supplied by third parties are expected to operate using certified Random Number Generators or equivalent mechanisms. Where audit certificates exist, they will be indicated on the Site. Claims of provably fair mechanisms for particular game types will be published where applicable.

4. Bonuses and Promotions

4.1 Promotional Offers. Bonuses, welcome offers, free spins, cashback, reloads and other promotions may be offered from time to time. All promotions are subject to these Terms and any additional promotional terms displayed on the Site.

4.2 Activation and Eligibility. To activate a promotion you must meet the eligibility criteria and follow the activation procedure set out on the Site. Minimum deposit amounts, playthrough requirements and claim windows will be specified for each offer.

4.3 Wagering and Limits. Promotions commonly carry wagering requirements, maximum bet limits, maximum cashout limits and game weighting. Such limits apply to both bonus funds and winnings derived from free spins. Failure to comply may result in forfeiture of bonus funds and winnings.

4.4 Conflicting Offers. If multiple offers exist, the Site will specify whether offers may be combined. In the event of conflicting promotional information, the current Terms and the promotion’s specific T&C on the Site prevail.

4.5 Expiry. Promotional funds and free spins expire in accordance with the specific promotional terms. Unused bonuses after expiry will be forfeited.

4.6 Recurring and VIP Promotions. Recurring promotions and VIP-specific offers are available subject to eligibility, opt-in requirements and tier conditions which are set out in the Site’s loyalty program description.

5. VIP and/or Loyalty Program

5.1 Program Structure. Sankra Casino may operate a multi-tier loyalty or VIP program that grants benefits based on wagering activity, deposits and other engagement metrics over a defined assessment period.

5.2 Qualification. Movement between tiers is based on criteria published on the Site. Exact thresholds for qualification may be withheld for operational reasons and are at Sankra Casino’s discretion.

5.3 Rewards and Redemption. Loyalty rewards, coins or points may be earned and redeemed according to the published program rules. Benefits may include personalised offers, cashback, increased withdrawal limits and other perks.

5.4 Program Terms. All loyalty program rewards are subject to the program’s specific terms, including any wagering requirements, expiry dates and restrictions. Sankra Casino reserves the right to amend, suspend or terminate the program or an individual member’s participation for any reason.

6. Payment Methods and Banking Terms

6.1 Supported Methods. The Site may support a variety of deposit and withdrawal methods including but not limited to bank cards, e-wallets, bank transfers, prepaid vouchers and cryptocurrencies. Availability depends on your jurisdiction and site configuration.

6.2 Deposits. Deposit minimums and maximums depend on the selected method and are displayed at the time of deposit. Deposits are usually credited instantly; however processing times depend on the payment provider.

6.3 Withdrawals. Withdrawals are processed in accordance with the Site’s withdrawal procedures. Withdrawal minimums, maximums, processing times and method-specific limits are available on the Site. Sankra Casino may process withdrawals only after identity verification and internal anti-fraud checks.

6.4 Fees. Sankra Casino does not routinely charge fees for deposits. Third-party or intermediary fees may apply. Sankra Casino may charge fees for certain withdrawal methods as stated on the Site.

6.5 Refunds and Reversals. Any refunds or transaction reversals will be handled in accordance with applicable law and the Site’s payment provider agreements. Sankra Casino is not responsible for delays or errors by payment providers.

6.6 Payment Source. Withdrawals will normally be returned to the original funding source where practical. Sankra Casino may require alternative withdrawal arrangements for technical or compliance reasons.

7. Key Terms and Conditions

7.1 General Account Conditions. You must provide truthful information and keep your account details up to date. Sankra Casino may suspend, restrict or close accounts where it suspects fraud, money laundering, bonus abuse, multiple accounts or breach of these Terms.

7.2 Bonus Abuse. Any abuse of bonuses or promotions, including collusion, use of multiple accounts, or other behaviour designed to circumvent promotional rules, may result in forfeiture of winnings and account closure.

7.3 Betting Limits and Game Contribution. Sankra Casino sets maximum bet limits, game contribution percentages and other restrictions for wagering with bonus funds. Exceeding maximum allowed bets during a wagering requirement may void the bonus and related winnings.

7.4 Deposit and Withdrawal Limits. Deposit and withdrawal limits may apply per transaction, per day, per week or per month. Sankra Casino reserves the right to impose or change limits to manage risk and comply with legal obligations.

7.5 Account Inactivity. Dormant or inactive accounts may be subject to inactivity fees after a specified period of inactivity as disclosed on the Site. Sankra Casino will provide notice before applying such fees where required by law.

7.6 Complaints and Disputes. Sankra Casino will attempt to resolve disputes promptly. Further escalation procedures are set out on the Site.

7.7 Governing Law and Jurisdiction. These Terms are governed by the law specified on the Site. Where a governing law is specified, it will apply except to the extent local mandatory laws provide otherwise. Disputes not resolved amicably may be referred to the competent courts indicated on the Site.

7.8 Liability. To the maximum extent permitted by law, Sankra Casino excludes liability for indirect or consequential loss arising from use of the Site. Sankra Casino’s aggregate liability for direct loss resulting from its negligent acts or omissions is limited as stated on the Site.

7.9 Changes to Terms. Sankra Casino may amend these Terms at any time. Material changes will be notified to registered users. Continued use of the Site after publication of amendments constitutes acceptance of the revised Terms.

8. Mobile and Technical Features

8.1 Access. The Site is accessible via desktop and mobile browsers. The Site may also offer native applications where available in relevant app stores.

8.2 Compatibility. Mobile performance depends on your device, operating system, browser and internet connection. Sankra Casino does not guarantee uninterrupted compatibility with all devices.

8.3 Security of Access. You are responsible for maintaining the security of devices used to access the Site, including any biometric or saved login features you enable. Do not share access credentials.

8.4 Updates. Sankra Casino may update technical and functional aspects of the Site. Some updates may require you to refresh your browser or install a newer app version where applicable.

9. Security and Fair Play

9.1 Data Protection. Personal data is collected and processed in accordance with the Site’s Privacy Policy. By using the Site you consent to such processing for registration, verification, payments and legal compliance.

9.2 Encryption and Security Measures. The Site employs industry-standard technical and organisational measures to protect data and transactions. No system is completely secure and Sankra Casino does not guarantee absolute security.

9.3 Game Audits. Where independent audit reports or certifications for games or RNGs exist, Sankra Casino will indicate this on the Site. Absence of an audit statement does not necessarily indicate lack of fairness for a specific supplier.

9.4 Customer Support. Support is provided through the channels published on the Site. Response times vary by channel and query complexity. 

10. Responsible Gambling Features

10.1 Commitment. Sankra Casino supports responsible gambling and provides tools to help manage play, including deposit limits, loss limits, session limits, time-outs and account closure mechanisms where available.

10.2 Self-Exclusion. You may request temporary or permanent self-exclusion. Contact customer support for assistance. Self-exclusion requests are binding and may be subject to verification procedures.

10.3 Information and Support. Sankra Casino provides information about problem gambling and signposts to support organisations. For help, contact customer support and consult the resources published on the Site.

10.4 Age Verification. Sankra Casino will undertake age verification and will close accounts if underage use is detected. You must not permit minors to access or use the Site.

11. Advantages and Disadvantages

11.1 Advantages. The Site may offer a wide selection of games, multiple payment methods, a loyalty program and promotional offers. Mobile access and customer support are provided in accordance with the Site’s published features.

11.2 Disadvantages and Risks. Using the Site involves risk including regulatory limitations by jurisdiction, possible delays in verification and withdrawal processing, promotional conditions that restrict cashout, and the inherent risk of financial loss from gambling. It is your responsibility to assess these risks before participating.

11.3 No Guarantee. The presence of game suppliers, promotional claims or listed features on the Site does not constitute an assurance of uninterrupted or identical service in all jurisdictions or at all times.

12. General Casino Information

12.1 Operational Information. Information such as year founded, corporate identity, supported languages and accepted or restricted countries is published on the Site. You should consult the Site for the most current general information.

12.2 Supported Languages and Currencies. The Site displays the languages and currencies it supports. Availability of languages and currencies may vary by location and account settings.

12.3 Accepted and Restricted Countries. The Site publishes the list of countries from which registration and play are accepted or restricted. It remains your responsibility to ensure compliance with local laws before accessing the Site.

12.4 Brand Description. The Site provides an up-to-date description of the brand and services. This description is informational and does not form part of these Terms.

12.5 Contact. For questions, account issues, complaints or other inquiries contact customer support.

By using the Site you confirm that you have read, understood and accepted these Terms and that you will comply with all applicable laws and the Site’s rules. These Terms constitute the entire agreement between you and Sankra Casino regarding the subject matter herein.